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We're here to help!

Speak with a representative in our Member Solutions or Financial Services Department during business hours by calling:

Local: 636.978.8800 

TF: 1.800.578.2187

Text: We love connecting with our members so much, you can even TEXT US! Have a general question on the go? We're here to help! Simply text us at 636.978.8800. Message & Data rates may apply.

Learn more about our text on the go and more here. 


Credit Card: 

You may log into home banking to access your credit card account online, or contact a representative by dialing: 1-855-251-1770 to do any of the following:

  • Report lost or stolen
  • Activate / change PIN
  • Disputes or fraud resolution
  • Request a balance transfer for increase
  • Balance information & account history & more.

Debit Card:

To activate your debit card and/or change your PIN, please contact: 1-800-567-3451

If you need to report your debit card lost or stolen after hours, please contact: 1-800-554-8969

If you have been contacted by Falcon (fraud detection program), please contact: 1-877-251-8807 

Bill Pay and PopMoney:

For inquiries or concerns, please contact our dedicated Bill Pay support center: 1-855-835-8707

MOVFCU First Mortgage Solutions:

For account questions or to make a payment by phone, contact our Mortgage Member Care Team at 1-877-912-8006, Monday through Friday from 8:00 AM to 8:00 PM ET, and Saturday from 9:00 AM to 1:00 PM ET.

Email: [email protected]

Need to access your mortgage account online? Click HERE.


Feedback, Questions, or Concerns:

In our constant effort to better serve you, we welcome any and all feedback you have. Please don't hesitate to let us know your thoughts, questions, suggestions, or comments. Fill out the secure form below and someone will get back to you as soon as possible.

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