Member Since 2015
I am always very pleased with the customer service I get from the team, especially Heather & Allison. They recently helped me with setting up the mobile app...both were so helpful and knowledgeable with their information. Very quick and easy to work with!
Member Since 1998
Living near the credit union location, I watched it being built and knew the framing crew. At the time I was using Jefferson Bank and we would drive down to Cave Springs and do our banking there. Eventually they changed hands and thus a decision was made to change banking institutions. We were not very sold on the larger banking concerns, thus making the decision to give Missouri Valley FCU an opportunity to provide their services.
We have been members for close to 20 years, and have had financing for several vehicles, including a refinance on a truck I still drive today. We've been able to pay off each loan early, and in our efforts to goals to be debt free, are close to paying off our credit card.
I've been able to interact with most every teller, loan officer and management virtually always finding them interesting and likable. I have been able to watch Josh make his way from lessor positions to his current responsibilities at this time. I am the sort of person who prefers and desires direct contact and surprise the teller if or when the use of the drive up is facilitated. In truth, my truck and trailer combination is to large and cumbersome to use those services. That being said, I am more than pleased to interact with the ladies and sundry young men who have been tellers face to face.
I am a "people person" and in most cases the credit union staff are that way, easy for me to communicate and interact with. We have told many silly stories, fun ones, and perhaps a sad one here or there. Most respond with their thoughts and most can dish out fun teases as good as they get. Some have interests similar to mine which allows short little conversations.
I am always greeted with kindness and humor. Generally always smiles with the desire to handle the transactions, usually making bank deposits. An interesting thing has happened... Usually I desire copies of business checks I deposit, and when I walk through the front door, one of the tellers greets me and makes copies while I am filling out my slip. Now that's SERVICE! A pleasure to be associated with MOVFCU. I don't dare try to name every one and so will not endeavor to do it. We are grateful for your service and kindness.
-Charles & Nancy
Members Since 2011
Since first joining MOVFCU they have exceeded our expectations. Integrity, compassion, and friendliness are just a few attributes of being members.
The staff is always polite and courteous, continuously ensuring that our needs are met.
Last year our taxes were compromised. We contacted MOVFCU immediately and the staff responded quickly ensuring that our account was protected. They offered suggestions such as password protection and notified us of any activity that wasn’t normal for our account.
Most recently we purchased a motorhome, time was of the essence because we had to travel out of town to purchase it. The VP personally handled our loan to make sure there were no delays. WOW! Now that’s service!!!
We can’t imagine banking anywhere else. We are extremely pleased with MOVFCU.
Member Since September 2014
My name is Phyllis and I have banked with Missouri Valley FCU since September 2014. I am hearing impaired and though I do speak, I primarily communicate by sign language.
Since opening my account, I have been very impressed with the staff of Missouri Valley FCU. They are always patient and willing to help me with my account and finances.
They take the time to explain and discuss my account. Even Allison, VP of Operations, has taken me into her office to help me, and has even learned sign language to communicate better with me!
I enjoy banking and spending time with the MSR’s at Missouri Valley FCU. They are always helpful and smiling. We may even tease each other from time to time.
Not only do I love Missouri Valley FCU, my friends do as well. Three of my friends have opened accounts at the credit union.
Thank you, staff of Missouri Valley FCU!!
Member Since 2017
Missouri Valley Federal Credit Union goes above and beyond when it comes to customer service. Since becoming a member last month, I have already spoken with four people who are willing to become members of Missouri Valley Federal Credit Union based on my experience. MOVFCU is #1 in St. Charles, County.