How will I know if my digital account is being used?
You can make selections within the app to choose a default card and more! We encourage members to review their account regularly and offer different methods for notification of transactions on your accounts such as our online banking alerts. We also offer CardValet, a great tool to help monitor and update your MOVFCU debit and credit card(s).
Can I have more than one digital wallet?
Absolutely! As long as you have access to that app solution on your phone or device, simply register your card(s) with your preferred wallet and begin taking advantage of all of the benefits!
Is there a cost for using a digital wallet?
No. This solution is offered at no cost to members with an active MOVFCU debit and/or credit card.
When my card expires, do I have to create a new token in the digital wallet?
If the card is a renewal card that happens at the scheduled renewal time due to expiring, you should not have to recreate the card in the digital wallet. Simply update your digital card information as prompted within the wallet app.
Can I remove my digital account number stored on my devices or opt-out?
You can easily delete the digital account information from your device and/or opt out at any time. Simply remove the digital account information from your wallet by opening the wallet app, tapping the card you wish to delete, then tapping the three dots at the top right-hand corner of the device > following the prompts to go thru the process.
What if my device is lost or stolen?
It is important to contact the Credit Union right away! Since your mobile device can be used just like your physical card to make purchases, you must notify the Credit Union in the event your mobile device is lost or stolen with the same urgency as if your actual physical card is lost or stolen. Need to report your card lost or stolen? Click here!
Will transactions look like my other transactions in my account history or different? What about receipts?
You will find that transactions using a digital wallet look similar to any other debit or credit card transaction in online and mobile banking, as well as on your monthly account statement.
Merchant receipts should look the way they always have, however, the last four of your digital account will be displayed rather than your the last digits of your actual card number.
How do I know where I can use my digital wallet?
To date, there are presently more than 225,000 stores and apps participating in digital forms of payment. Look for the digital payment logos at payment terminals in store or at checkout online. If you aren't sure if a merchant or vendor accepts digital payments, we encourage you to visit their website or location for more details about their payment solutions.
More questions about digital wallets and card tokenization? Let's connect!
