To use this self-service option, you’ll need to register and create an account. To make register your account and make a payment, you’ll need the primary member account number, and primary members date of birth and the last four digits of their Social Security number. There is a $5.00 convenience charge for this service.
Make a Payment
You may contact the credit union by phone during business hours to process a loan payment. Be sure to have your member number and/or SSN number ready. There is a $10.00 convenience charge for this service.
Please call 636-978-8800 or toll-free at 1-800-578-2187 to process a loan payment by phone.
Recurring payment: If you wish to set up a recurring payment from an account at another financial institution, please complete the ACH authorization document located under the Services & Tools tab, Forms. You may contact the credit union by phone, or email at: firstname.lastname@example.org if you need additional assistance.
Q: Why is there a convenience charge?
While we strive to bring our members free services and account options, MOVFCU incurs expenses for processing loan payments from accounts at other financial institutions.
What are the charges?
The convenience charge for using the self-service web portal is $5.00. If a MOVFCU Member Service representative processes the payment by phone, the fee is $10.00.
A recurring payment can be set up by a representative at no additional charge.
Q: How can I get around paying the convenience charge?
Being a member of MOVFCU offers a number of benefits! We encourage you to make MOVFCU your primary financial institution by setting up a checking account, enrolling in online & mobile banking. If you do not wish to set up a checking account, you may set up your MOVFCU loan as a bill through your current Bill Pay program, set up a direct deposit to your primary savings, or request a recurring payment with a Member Service representative.
Q: What do I need to make my payment?
To pay via the Web Portal, you’ll need your member number, your date of birth and the last four digits of your Social Security number. To make a payment by phone with a MOVFCU Member Service Representative, you’ll need your member number and/or Social Security number.
Q: What do I need for the Web Portal?
To pay online, please click here and set up an account for the online payment system. If you can’t remember your username or password, you’ll be asked to set up a new account with the online payment system.
SWBC administers the web portal and cannot reset passwords. Payments made through MOVFCU online or mobile banking are free and easy to make. If new loans are established or if you didn’t select all your loan accounts during registration you’ll need to re-register.
Q: When will payments post?
Payments will be posted to your account within one business day.
Q: Can I payoff my loan through the online or automated phone service?
You can pay off your loan by calling MOVFCU, or in person at a branch. Fees may apply for pay-by-phone transactions.
Q: Why can’t I see my loan on the web portal?
Loans are searchable by the borrower and co-borrowers names. You will not be able to see a loan if you are not listed as a borrower on unless you have the information required to access that loan. The web portal will only display your loan accounts. Also, a loan must be in good standing to be accessed via the system.
Q: Can I pay less than the minimum?
The Web Portal and pay-by-phone will accept less than the minimum payment due. Payments are limited to $750 or less per transaction. If you are past due on your loans, you’ll need to contact our Member Solutions department, or visit the branch to get your loan back in good standing.
Q: What types of loans can I pay?
You can make payments on auto loans, home equity/HELOCs, personal loans, lines of credit, and motorcycle/boat/RV loans. To make a credit card payment, please log into home banking or visit: www.ezcardinfo.com.
Q: How will I know my transaction was successful?
For web portal payments, you will receive an emailed confirmation letter. For pay-by-phone, you will be provided your payment tracking number; be sure to write it down as it is provided to you.
Q: What if I need to dispute a payment?
Please contact your external account’s financial institution to submit a dispute to your account.